What can be returned

We accept unopened items only. To be eligible, a product must be in its original, factory-sealed box with all packaging, registration cards, and manuals intact.

• Open-box returns are assessed for a restocking fee and refunded as store credit. We reserve the right to reject any open-box item.
• Replacement orders are not eligible for return.
• Gift cards are not returnable.

*If you have any doubts, please contact Bambi Baby Customer Service before opening the box.

How to make a return

1. Visit our Returns Portal to get started.
2. Enter your order number and email address — or select “return a gift.”
3. Follow the prompts to generate your return shipping label.
4. Returns that meet our policy conditions are approved instantly.
5. Occasionally a request needs further review. If so, we may reach out for additional information.

Refunds & timing

Once we receive your return, please allow up to 7 days for processing. How you’re refunded depends on when the item comes back to us:

• Within 30 days of purchase — refunded to your original form of payment, unless you request a store credit or exchange.
• Between 30 and 60 days — refunded as a Bambi Baby store credit.
• Return shipping is deducted from your total refund, unless your order included REDO Free Returns + Shipping Protection.
• Bambi Baby reserves the right to reject any return. If that happens, we’ll reach out and allow 14 days for the item to be claimed.

If your box arrives damaged

Our products ship in packaging built to withstand rough handling while protecting what’s inside. Exterior damage can look alarming, but it doesn’t always mean the product itself is harmed. If your box arrives damaged:

1. Photograph the exterior before opening.
2. Open the box and inspect the item.
3. If you see damage, photograph the product and email all photos to cs@bambibaby.com — we’ll resolve it as quickly as possible.

If your order included REDO Free Returns + Shipping Protection, head to our Claims Portal to start your claim.

Damaged & defective items

Report any damage to Bambi Baby Customer Service right away. How we resolve it depends on the cause:

• Transit damage — we’ll send a replacement for the damaged product (replacement orders are not returnable). We’re required to report damage to the carrier, who may need photos of the damaged packaging. Orders with REDO Free Returns + Shipping Protection should move forward with an expedited claim through our Claims Portal.
• Manufacturer defects — fully covered by the manufacturer’s warranty. Because Bambi Baby is an authorized retailer for every product we sell, all items include this warranty protection. Our brand partners pride themselves on excellent service — they’ll troubleshoot, decide whether a replacement part or full unit is needed, and handle any quality-control concerns.

Steps to resolve a defect

1. Register your gear with the manufacturer as soon as you receive it — registration speeds up any future warranty claim.
2. Contact the manufacturer first to file the claim and begin troubleshooting — find your brand’s warranty contact here.
3. Need help? Our customer-service team is happy to walk you through the process, or reach out to the manufacturer on your behalf.

Furniture returns

Because furniture ships via costly freight or white-glove service, we encourage you to ask questions before purchasing. Our team is glad to help by phone, email, or in-store so you make the right choice for your family and home.

If you do need to make a furniture return:

• Our standard policy applies — unopened furniture may be returned within 60 days of purchase.
• Original shipping fees are non-refundable, and return freight is deducted from your refund. REDO Free Returns does not apply to furniture orders.

*The freight delivery fee shown on furniture orders is typically much less than the actual cost. Actual costs are considered when determining shipping deductions and refund amounts.

Damaged furniture

• White-glove (local) delivery — our team inspects items on-site and notes any issues.
• Threshold and room-of-choice freight delivery — please open and inspect your furniture promptly.

Report damage to cs@bambibaby.com with:

• A close-up photo of the issue
• A full-view photo of the piece
• A photo of the production sticker (usually on the back of the piece) showing the model # and manufacturing date

If your furniture is damaged and your order included REDO Shipping Protection, proceed to our Claims Portal to initiate an expedited claim. As soon as we receive your report, we’ll work immediately to resolve it with a replacement piece or a repair when appropriate.

Note: Many pieces are solid wood, so natural grain and color variations are normal and do not indicate a defect.

Need to cancel an order?

Most products sold at Bambi Baby are stocked in our own warehouse, which lets our customers enjoy quick shipping. That fast pace leaves a narrow window for cancellation, so please make all cancellation requests within 2 hours of purchase — after that, we may not be able to guarantee cancellation.

If we’re unable to cancel your order, our standard return policy will apply.

*If you need to cancel urgently, it’s best to email cs@bambibaby.com and call us at 877-882-2624.

Price adjustments

At Bambi Baby, we’re here to help you shop with confidence. If an item you purchased goes on sale, or a promotion becomes available within 7 days of your purchase, we’re happy to provide a price adjustment. The difference is issued as a Bambi Baby electronic gift card for use on future purchases.

Please note that many of our brand partners run promotions and adjust prices throughout the year. These changes are outside of our control, and we typically don’t receive advance notice.

If you notice a lower price within 7 days of your order, simply reach out to cs@bambibaby.com and our customer-care team will be glad to assist you.