SHIPPING METHOD:At this moment, we only ship to US 48 contiguous states. Most of the time, your order will be shipped via
UPS and in some circumstances we might ship via
Fedex. Some items are eligible for free shipping within US 48 contiguous states where some of them will be calculated on checkout. Most furniture items are included in the free shipping program unless otherwise specified.
Free Shipping is applied to all items purchased which the total exceeds $ 100.00. Please note that most furniture and some other over sized items are shipped via
UPS freight.
UPS freight will deliver products curbside only.
UPS will not bring the furniture inside the house unless you select the
White Glove Threshold Delivery option, which is described below.
We Also offer
White Glove Threshold Delivery for $ 149.99. This form of delivery consist of only bringing the merchandise into the first available room inside of your home.
Sometimes dropping a product off at the doorstep just isn't enough. If heavy lifting isn't your customers' thing — or inclement weather is an issue — Then White Glove Threshold Delivery is for you.
Count on our delivery teams to provide:
- Boxed delivery in the home
- Boxed delivery in the garage
- Boxed delivery in a covered area
- Reverse logistics
SHIPPING POLICY:
We do not ship to APO/FPO (military) or P.O. BOX address. To provide a higher level of service, UPS freight might contact you prior to the delivery to arrange the date and time of delivery. As you are notified prior to the delivery, you can get appropriate help to bring the item/s inside unless you select White Glove Threshold Delivery. If you receive the item in a defective condition please write "product/s received in damaged condition" clearly on the paperwork/sheet that they ask you to sign.
Delivery Time: Your order will usually be shipped within 24 hours. Shipping time will depend on your location from our warehouse in New Jersey. Below is the estimated shipping time (days mean business days):
2-3 days for residents of : ME, VT, NH, MA, NY, CT, RI, PA, NJ, MD, DE, OH, WV, VA, NC, SC
3-4 days for residents of : MI, IN, KY, TN, AL, GA, FL, WI, MN, IA, IL
4-5 days for residents of : SD, NE, KS, OK, AR, MO, MS, LA
5-6 days for residents of : WA, MT, ND, OR, ID, WY, CA, NV, UT, AZ, NM, TX, CO
Please be assured that we try our best to meet the time frame above, but there will always be a possibility of delay on the shipment.
SPECIAL ORDERS:
Certain items including bedding, bedding accessories, furniture in general, gliders and ottomans and any other dropship items are considered "Special Orders" (as designated on the specific product page). Because these are items not stocked by Bambibaby, we need to accept your credit card payment at the time of the order, although it may take up to 8 weeks to ship to you.
Special Order items will be subject to a 30 - 50% restocking fee if returned. You can cancel your order only up to one business day after your order. Unfortunately, after one business day the customer will be subject to restocking fees.
RETURN:
We want you to be completely satisfied with your purchase at BambiBaby.com. If you are not completely satisfied with your purchase within the first 30 days from the date of purchase, we will gladly offer a full refund or exchange minus shipping cost.
All returned items must be in their original condition with the original packaging intact and all warranty cards, manuals and paperwork included. Any items not returned in new condition will be assessed a restocking fee. (amount will be determined on individual basis).
Returning shipping is at customer's expense. Shipping fees will not be refunded. For your protection, you may wish to insure the package when you mail or ship it back to us. Bambi Baby is not responsible for the loss of or damage to any returned merchandise. Items returned that were offered with free shipping, will have the actual shipping charges deducted from the amount. Shipping charges are not refundable.
The following products will not be accepted for any reason once opened or used due to sanitary/hygiene reasons. Breastpumps, Bottles, Nipples, Feeding Accessories, Pacifiers, Spouts, Breast Care Products, Scales, Breastpump Accessories, Breastpump Parts, Nursing Stools, Potty Seats. If you are unsure about the product or have any questions, please contact us before opening the package. Car seats and strollers cannot be returned after being used and will be under manufacturer’s policy, please check thoroughly before you use these items.
If the items that you received are damaged or defective, please contact us immediately by phone or e-mail for return instructions. If the items were damaged during shipping, we are required to contact UPS and UPS may have to inspect the package.
REFUNDS:
Bambi Baby is happy to credit your purchase price, minus shipping fees, for all unopened merchandise returned in its original packaging. In order to ensure you full credit all documentation, parts and accessories will need to be included.
We do not want you to be charged any extra fees, so please be aware that if, for any reason, your packaging is refused at time of delivery, there will be a $ 10.00 refusal fee, plus the actual fee charged to ship the package back to Bambi Baby. Bambi Baby is unable to issue credit for the original shipping cost. If you receive damaged, broken or defective merchandise, please report it within 7 business days of your delivery date. Bambi Baby will work hard to correct this situation for you. After evaluating the situation, we will determine whether to replace the broken parts or ship out a new item. After 7 days of receipt, defective items cannot be replaced by Bambi Baby, but you can contact the manufacturer directly for information on any warranty that may apply. Previously exchanged merchandise can only be returned up to 14 days from when they are received. Please remember to keep track of your days since Bambi Baby is unable to return a previously exchanged item for another exchange or refund after the 14 days has expired.
