Shipping & HandlingAt this moment, we only ship to US 48 contiguous states. Most of the time, your order will be shipped via UPS and in some circumstances we might ship via Fedex. Some items are eligible for free shipping within US 48 contiguous states where some of them will be calculated on checkout. Most furniture items are included in the free shipping program unless otherwise specified. | Return PolicyLWe want you to be completely satisfied with your purchase at BambiBaby.com. If you are not completely satisfied with your purchase within the first 30 days from the date of purchase, we will gladly offer a full refund or exchange minus shipping cost. All returned items must be in their original condition with the original packaging intact and all warranty cards, manuals and paperwork included. Due to the high cost of shipping truck and white glove freight, returns for these items are in most cases prohibitively expensive. Please make sure all of your questions are answered before ordering. Please make note; special order items are not able to be returned.| White GloveWhite Glove Silver: Delivery inside the threshold of your residence. If you live in a home with a garage, the item will be left in your garage. If you do not have a garage, the product will be left in your front entrance. The product will not be carried up stairs. The product will be left in the original packaging. White Glove Gold: delivery inside your residence to the room you choose. this includes carrying the product up two flights of stairs. the shipper will unpack the product and provide basic setup that requires no tools and remove and dispose all packaging.